Marcus Gwynn
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Posted - 2010.06.28 23:14:00 -
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After discussion with a Senior GM in game I thought I would post an explanation of tomorrow's compensation plan so others wouldn't have to read through several pages of posts in this thread...
According to Senior GM Panic it was decided that because everyone lost the same 30+ hours of game time to server outage all active accounts would receive the same skill point pool as compensation. The decision was made that no further compensation of any kind beyond this would be granted. This includes lost training time due to 24 hour training queues that finished within the 30 hrs of downtime because, as he worded it, "going through each and everyone individually is simply not an option." So the final decision from CCP is that everyone gets the same skill points for losing 30+ hrs of game time, but nothing will be done to make up for any additional training time lost and this is because it was decided that it would POTENTIALLY be too much work for the GM staff to correct. As a result, if you hadn't planned on logging on anyway you will receive a free skill point pool. If you wanted to log on but couldn't, you will receive the same skill point pool but for you it is compensation. Anyone, like my self, who lost training time or suffered ISK loss due to CCP's service failure is simply out of luck.
To those who are applauding CCP's first time compensation, think about this... We pay for 30 days of game time. Granted the number of hours per those 30 days may vary, but its still based on 30 days. Because the outage lasted more than a complete day, we would have only received 29 days of game time without some sort of action by CCP. Because of how many thousands of accounts across several countries (each with its own laws governing paid services) they had to do something to make up for it and this was the fastest, cheapest, least effort intensive method to compensate us. If they didn't and even only a handful of people filed suit for that lost day they could have lost thousands of dollars in compensation, damages, court costs, and/or legal fees even if they won every case. They could have pushed back each and every account one day, but this would impact their billing and payment schedule, possibly costing them thousands of dollars as well considering the number of accounts. What they did was give us something that is equal to the lost game time as far as character advancement goes but costs them absolutely nothing in the real world. By giving everyone the same skill point pool they make up for the same loss in paid service and gain a way for GM's to say no to any other losses within game.
Care Bear in a Nightmare |